Official Meta WhatsApp Business Solution Partner • Cloud API Infrastructure v20.0 Ready

OmnistConnect Logo
verifiedOfficial Meta WhatsApp Business Solution Partner
SOC-2 Type II & ISO 27001 Enforced
scheduleLast Audited: October 2025

Trust, Privacy & Regulatory Compliance Center

Clear, transparent terms, stringent data protection frameworks, and direct governance controls built for enterprise throughput, mission-critical security, and unwavering consumer welfare.

gavel
Data Protection Officer
grievance@omnistconnect.com
SLA < 4h
verified_user
Meta Cloud API
Tier-4 Direct Routing
security
SOC-2 Type II
Annual AICPA Audit
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ISO/IEC 27001
Certified ISMS
policy
GDPR & DPDP
Statutory Compliance
speed
99.95% Uptime SLA
Financial Backing
verified_userSecurity & Compliance →
Enterprise Data ArchitectureVersion 4.2 • Effective Oct 2025

Our Uncompromising Data Philosophy

Omnist Technologies Private Limited (“OmnistConnect”, “we”, “us”, “our”) functions as a registered Meta WhatsApp Business Solution Partner. We provide robust, enterprise-grade cloud API gateway routing. Under no circumstances do we trade, broker, sell, or profile end-user conversational payloads to advertisers or external aggregators.

verified
Zero Data Monetization Guarantee
Customer message payloads, customer metadata, contact graph structures, and phone directories remain 100% tenant-isolated, encrypted, and owned strictly by your enterprise.

01Architecture & Pass-Through Routing

OmnistConnect implements direct zero-retention webhook bridges to Meta’s official WhatsApp Cloud API infrastructure. When conversations flow between consumers and your organization:

  • check_circleIn-Transit Security: All API payloads, webhook callbacks, and socket events travel across TLS 1.3 encrypted conduits with mandatory Perfect Forward Secrecy (PFS).
  • check_circleAt-Rest Encryption: Message indexes, contact identifiers, and agent session histories stored in OmnistConnect persistence nodes are encrypted utilizing FIPS 140-2 validated AES-256 block ciphers with rotating customer keys.
  • check_circleZero Content Scraping: We do NOT analyze, tokenize, or train proprietary foundation models on customer conversation contents, images, documents, or voice attachments.
End-to-End Cryptographic Route
End-User DeviceWhatsApp ClientMeta Cloud APITier-4 Data CentersTLS 1.3 / Signal ProtocolOmnistConnect EngineAES-256 Storage & Workflows

02Roles: Controller vs. Data Processor

Your Enterprise (Data Controller)

You determine the legal basis for messaging subscribers, managing opt-in registries, respecting unsubscribe requests, and configuring retention periods for conversations.

OmnistConnect (Data Processor)

We process data strictly per your configured automation graphs, team inbox assignments, and Meta API routing instructions under our signed Data Processing Addendum (DPA).

03DPDP Act (India) & EU GDPR Consumer Rights

In full alignment with India’s Digital Personal Data Protection Act (DPDP 2023) and the EU General Data Protection Regulation (GDPR), every data principal holds:

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Right to Access
Receive portable JSON exports of stored records.
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Right to Rectify
Correct obsolete contact variables and identities.
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Right to Erasure
Permanent purge from active and backup shards.
Corporate Governance

Registered Legal Entity & Global Operational Hubs

OmnistConnect is operated by Omnist Techhub Solutions Private Limited, incorporated under the Indian Companies Act, 2013, with cross-border operations spanning India and the GCC.

corporate_fareCorporate Registry
Legal Name: Omnist Techhub Solutions Private Limited
CIN: U72900UP2022PTC168904
GSTIN: 09AAFCO9102K1ZQ
Meta Partner ID: WABA-9014285910
checkRegistered & Active Entity
location_onIndia Tech Hub & Operations

Knowledge Park V, Greater Noida West, Uttar Pradesh 201306, India.

phone+91 (0120) 492-8000
mailsupport@omnistconnect.com
Primary Data Processing Center
publicMiddle East Hub (GCC)

Building 14, Dubai Internet City, P.O. Box 500001, Dubai, United Arab Emirates.

phone+971 4 391 0000
maildubai@omnistconnect.com
Regional Sales & Enterprise Support

Frequently Addressed Compliance Questions

Does OmnistConnect read consumer messages?

No. OmnistConnect acts as an enterprise programmatic pipeline. Chat contents travel encrypted via the official Meta Cloud API to your team inbox or designated webhooks. We do not inspect message payloads for promotional advertising.

Can our enterprise request custom data residency?

Yes. Enterprise scale contracts support localized cloud hosting isolation within AWS Mumbai (India), Frankfurt (EU), or Bahrain/UAE (Middle East) to satisfy statutory sovereignty guidelines.

What happens if a user types STOP or UNSUBSCRIBE?

Our automated system detects standard international opt-out triggers (STOP, UNSUBSCRIBE, CANCEL) and locks outbound broadcast dispatch for that MSISDN until fresh verifiable consent is registered.

How do we execute a formal BAA or custom DPA?

Contact our enterprise compliance desk at compliance@omnistconnect.com. We supply countersigned DPAs adhering to EU Standard Contractual Clauses (SCCs) and Indian DPDP schedules.