Trust, Privacy & Regulatory Compliance Center
Clear, transparent terms, stringent data protection frameworks, and direct governance controls built for enterprise throughput, mission-critical security, and unwavering consumer welfare.
Report Abuse, Spam or Vulnerability
We maintain zero tolerance for unsolicited messaging, spam broadcasts, impersonation, or platform abuse. Submissions reach our designated Grievance Officer within 15 minutes.
Designated Grievance Officer
Appointed in accordance with Rule 3(2) of India’s Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
We welcome ethical hackers and white-hat researchers. We operate a safe-harbor program with bounties for validated remote code execution or tenant isolation bypasses.
Read Vulnerability Disclosure Policy →Registered Legal Entity & Global Operational Hubs
OmnistConnect is operated by Omnist Techhub Solutions Private Limited, incorporated under the Indian Companies Act, 2013, with cross-border operations spanning India and the GCC.
Knowledge Park V, Greater Noida West, Uttar Pradesh 201306, India.
Building 14, Dubai Internet City, P.O. Box 500001, Dubai, United Arab Emirates.
Frequently Addressed Compliance Questions
Does OmnistConnect read consumer messages?
No. OmnistConnect acts as an enterprise programmatic pipeline. Chat contents travel encrypted via the official Meta Cloud API to your team inbox or designated webhooks. We do not inspect message payloads for promotional advertising.
Can our enterprise request custom data residency?
Yes. Enterprise scale contracts support localized cloud hosting isolation within AWS Mumbai (India), Frankfurt (EU), or Bahrain/UAE (Middle East) to satisfy statutory sovereignty guidelines.
What happens if a user types STOP or UNSUBSCRIBE?
Our automated system detects standard international opt-out triggers (STOP, UNSUBSCRIBE, CANCEL) and locks outbound broadcast dispatch for that MSISDN until fresh verifiable consent is registered.
How do we execute a formal BAA or custom DPA?
Contact our enterprise compliance desk at compliance@omnistconnect.com. We supply countersigned DPAs adhering to EU Standard Contractual Clauses (SCCs) and Indian DPDP schedules.