verifiedOfficial Meta WhatsApp Business Solution Partner

SOC-2 Type II & ISO 27001 Enforced

scheduleLast Audited: October 2025

Trust, Privacy & Regulatory Compliance Center

Clear, transparent terms, stringent data protection frameworks, and direct governance controls built for enterprise throughput, mission-critical security, and unwavering consumer welfare.

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Data Protection Officer

grievance@omnistconnect.com

SLA < 4h

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Meta Cloud API

Tier-4 Direct Routing

security

SOC-2 Type II

Annual AICPA Audit

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ISO/IEC 27001

Certified ISMS

policy

GDPR & DPDP

Statutory Compliance

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99.95% Uptime SLA

Financial Backing

verified_userSecurity & Compliance →

Enterprise Master Subscription Agreement

Commercial & Operating Framework

By registering an account, connecting a Meta WhatsApp Business Account (WABA), or executing API calls through OmnistConnect, you agree to this Enterprise Subscription Agreement.

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1. Explicit User Opt-In Mandate

Customers must obtain verifiable, unambiguous explicit opt-in prior to initiating outbound WhatsApp template messages, adhering strictly to Meta WhatsApp Business Messaging Policy.

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2. Transparent Meta Cloud Billing

WhatsApp conversation fees (Marketing, Utility, Authentication, Service) are billed at official Meta rate cards with zero hidden markup, reconciled in real-time within your console.

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3. Prohibited Content & Conduct

Transmission of spam, unverified pharmaceutical promotions, payday loans, adult services, gambling, or phishing payloads results in immediate tenant quarantine and Meta escalation.

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4. 99.95% High-Throughput SLA

Guaranteed platform uptime backed by penalty billing credits. Scheduled maintenance windows are announced with a mandatory minimum of 5 days advance electronic notification.

Meta Platform Compliance Governance

As an official solution provider, OmnistConnect enforces Meta’s phone number quality rating safeguards. If a subscriber phone number drops into “LOW” quality status due to high consumer block rates:

The platform triggers automatic campaign throttling to prevent WABA tier demotion.

Our deliverability engine isolates inactive contacts and prompts immediate list hygiene scrubbing.

Repeated policy violations may trigger automatic account de-provisioning under Meta Partner Directives.

Corporate Governance

Registered Legal Entity & Global Operational Hubs

OmnistConnect is operated by Omnist Techhub Solutions Private Limited, incorporated under the Indian Companies Act, 2013, with cross-border operations spanning India and the GCC.

corporate_fareCorporate Registry

Legal Name: Omnist Techhub Solutions Private Limited

CIN: U72900UP2022PTC168904

GSTIN: 09AAFCO9102K1ZQ

Meta Partner ID: WABA-9014285910

checkRegistered & Active Entity

location_onIndia Tech Hub & Operations

Knowledge Park V, Greater Noida West, Uttar Pradesh 201306, India.

phone+91 (0120) 492-8000

mailsupport@omnistconnect.com

Primary Data Processing Center

publicMiddle East Hub (GCC)

Building 14, Dubai Internet City, P.O. Box 500001, Dubai, United Arab Emirates.

phone+971 4 391 0000

maildubai@omnistconnect.com

Regional Sales & Enterprise Support

Frequently Addressed Compliance Questions

Does OmnistConnect read consumer messages?

No. OmnistConnect acts as an enterprise programmatic pipeline. Chat contents travel encrypted via the official Meta Cloud API to your team inbox or designated webhooks. We do not inspect message payloads for promotional advertising.

Can our enterprise request custom data residency?

Yes. Enterprise scale contracts support localized cloud hosting isolation within AWS Mumbai (India), Frankfurt (EU), or Bahrain/UAE (Middle East) to satisfy statutory sovereignty guidelines.

What happens if a user types STOP or UNSUBSCRIBE?

Our automated system detects standard international opt-out triggers (STOP, UNSUBSCRIBE, CANCEL) and locks outbound broadcast dispatch for that MSISDN until fresh verifiable consent is registered.

How do we execute a formal BAA or custom DPA?

Contact our enterprise compliance desk at compliance@omnistconnect.com. We supply countersigned DPAs adhering to EU Standard Contractual Clauses (SCCs) and Indian DPDP schedules.